Shipping & Returns

ONLINE RETURNS:

Bick n Berry Boutique gladly accepts returns for store credit (NO REFUNDS) for merchandise purchased online. We will accept your return of unworn, unwashed, unaltered merchandise WITH TAGS ATTACHED. Returns must be postmarked within 14 days of the date you received your shipment or returned in store. A RECEIPT MUST BE PRESENT. The customer will be issued an online credit code for the selling price that the items were purchased for. We will contact you via email with your online credit code for the amount of your returned items. Original shipping costs will not be refunded on returns. Return shipping on exchanges is the responsibility of the customer. STORE CREDIT NEVER EXPIRES.


Items that smell of cigarette smoke, laundry detergent or have visible wear from being worn will not be accepted. These items can be shipped back to the customer at their expense or returned in store. NO EXCEPTIONS.


ALL SALE ITEMS, BASICS (CAMISOLES, LEGGINGS, BRALETTES, ETC), EARRINGS AND HEADWEAR (HATS AND HEADBANDS) ARE FINAL SALE.

IN STORE RETURNS:

Bick n Berry Boutique gladly accepts returns for exchange or store credit (NO REFUNDS) for merchandise purchased in store or online. We will accept your return of unworn, unwashed, unaltered merchandise within 30 days of the original purchase. A RECEIPT MUST BE PRESENT. The customer may either exchange the items they're returning or they can receive a gift card for the amount of merchandise returned.


ALL SALE ITEMS, BASICS (CAMISOLES, LEGGINGS, BRALETTES, ETC), EARRINGS AND HEADWEAR (HATS AND HEADBANDS) ARE FINAL SALE.

Defective or Damaged Merchandise

Please inspect your order immediately upon receipt. If you believe you have received defective or damaged merchandise, you MUST contact us within 3 days of receipt. NO EXCEPTIONS. If we do not receive notification that you have received a damaged item in 3 days, the return will be rejected for any store credit or refund. 

  • Please send a picture of the damaged/defective item to info@bicknberry.com. Please include your order number in the subject line. You will receive a response from customer service within 1 business day.

Shipping

To return your product, you should mail your product to: 221 Main Street S Chatfield Minnesota US 55923

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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